Return Policy

At Jones Road Uaty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Eye Makeup products, we offer a straightforward return policy to ensure a smooth and hassle-free experience.

1. Return Eligibility

• Returns are accepted within 30 days from the date of purchase.
• Products must be unused, unopened, and in their original packaging.
• To be eligible for a return, please keep your receipt or proof of purchase.

2. How to Initiate a Return

• Contact our customer service team at info@jonesroaduaty.store to request a return authorization.
• Provide your order number and reason for the return.
• We will guide you through the return process and provide the return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Process

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at info@jonesroaduaty.store with photos of the issue.
• We will arrange for a replacement or refund at no extra cost to you.

Thank you for shopping with Jones Road Uaty. We appreciate your trust and are committed to your satisfaction.